Have questions regarding the new RefWorks or need some technical support? Contact our Support Team for help.
E-mail us or telephone us +1- 800-521-0600 ext. 74440 or +1-734-997-4440
Support hours are:
Monday – Friday: 8:00 am – 9:00 pm Eastern Time
In addition, the new RefWorks Support Pages are available at any time.
More information about upgrading to the new RefWorks can be found at: https://knowledge.exlibrisgroup.com/RefWorks
We offer several webinars on many different topics each month. Below are links to our schedule of upcoming sessions and recordings of recent ones.
Informational webinars presented by the RefWorks Product Manager and recordings of past ones can be found at: https://www.proquest.com/go/upgrade-refworks
Our New RefWorks screencasts are available 24/7 on our YouTube Channel. Click here to begin watching.
Welcome to the New RefWorks!
The ProQuest RefWorks Customer resources page in the ProQuest Support center is your main information page with the most up-to-date information and resources for the new RefWorks.
If you want to stay up to date, you can sign for updates by clicking on the "notify me button" and entering your e-mail address.
In the Upgrades page you will also find the status of the upgrade roadmap, the latest features released and links to the main Resources, including this LibGuide.